Here you will find the most common FAQ
Q. Will my tracker work as soon as I remove it from the box?
A. Yes, the tracker works straight out of the box. To view the tracking device you will need our software. This will download the first time you log-in to the tracking panel. This software is supplied free of charge. You will be asked for your device id; this can be found on the tracker and on its box. Switch your device on and you will be tracking live.
Q. Do I have to call customer service to activate my device?
A. No, the Tracking&Protection solution allows you complete freedom. It is ready and set-up for use straight out of the box.
Q. What happens when my free positions have finished?
A. Your tracker will not work without credits so make sure you keep it topped up by simply pressing the Top-Up button on our website and adding more location positions.
Q. How do we add credit if we are situated outside Ireland?
A. The Top-Up Button allows you to add more positions to your panel regardless of what country you are in.
Q. Can I set safe zones and receive alerts to my mobile phone? Also do I have to pay for these alerts?
A. Yes, you can set safe zones and when the “GeoFence” is broken you will receive an SMS to your mobile phone using one SMS credit. The same applies when you set the “Motion Alert”. You will also be informed if your device’s panic button is activated. Further SMS credits can be added via the “Top-Up” button on our website.
Q. Does my tracker have a warranty and if I have a problem what is the procedure?
A. Your tracking device has a 12 month warranty. If you do have a problem then you must contact customer services, if we can not fix the problem then we will dispatch a new unit to you.
Q. How do I use the EZ200 tracker panic button?
A. If the panic button is held down for four seconds the following will happen. The EZ200 will inform the panel and your mobile phone that the panic button has been activated. Any phone number that you have entered into the admin panel will receive full address details on their mobile phone. The tracking panel will also give an audible alert, plus a visual warning signal.
Q. How do I know when to charge the battery and can I view the battery level on the tracking panel?
A. You can view the battery strength at all times on the panel. The tracking device automatically sends the battery strength every 30 minutes. You can also receive a low battery warning via SMS.
Q. How long does the battery last on my tracker?
A. The endurance of the battery depends on what interval you set your device to send its data. Average battery life will last around 7-10 days on the EZ200 depending on usage. The Stealth tracker will last between 4-6 weeks depending on usage, and the Stealth on battery save will give 6-14 months before requiring a recharge.
Q. Is my tracker waterproof?
A. Yes the Stealth, Covert and mini Stealth are waterproof. The EZ200 is water resistant to standard IPX6.
Q. When my tracker moves, can I view it in real-time on my panel?
A. Yes you can. You also have a feature called sound on. If you then turn your speakers on, you will hear an audible sound every time the tracker reports a position to the panel.
Q. Can I view more than one tracker on my panel?
A. Yes you can view as many devices as you want on your panel. Just contact us and let us know which ones you want on your screen.
Q. Will my tracker work on holiday?
A. Yes, your tracker will work 24/7 in most countries around the world. Please consult our customer services for more information.
Q. Can I track my device indoors?
A. Your tracker has restrictions under extreme conditions but does not mean that it will not give you a fresh position. Any GPS device has its limitations. If you are inside a room with no windows and a solid concrete roof then the chances of obtaining a valid GPS position are very thin. Our trackers have very sensitive GPS receivers, and are GPRS assisted. This helps the device to obtain a fix very quickly. In general you will find that your tracker will perform to a very high standard and it will give you fresh GPS positions in most buildings.
Q. What are the Customer call centre opening hours?
A. The Irish, UK & international customer call centre is open from 9.00 am until 6.pm GMT from Monday to Friday. Please leave a message after hours or email us on [email protected]